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Our customer guarantee to you

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We’re passionate about hearing. We want you to be delighted with our customer service every time we chat. Our promise to you is that we will deliver fantastic products and excellent service.

Most people are happy with the hearing aids, right out of the box

Your hearing aids come pre-set with your hearing settings based on your Speech Perception Test or a conventional hearing test.

After that, you can use the hearing aid programmer that came in the box with your hearing aids, together with simple and complete instructions to use our IHearYou application. You will be amazed at what you can do! As well as the instruction booklet, we also have help on our website including a series of YouTube videos to show you how.

Need more help?

There’s no such thing as a silly question! We love helping you out and we provide remote support to you for free. You can call us, email, or schedule a screen sharing session with us.

But what if, despite everything, I don’t like them?

Not a problem! You know what your ears like best.

We don’t offer complex clause-ridden hearing aid trials because we want to take the hassle and complexity out of purchasing hearing aid. Your hearing aids should work well and come with as much support as you need. That’s why if for any reason you are not completely satisfied with your purchase, you can return the hearing aids to us in good condition within thirty days and we will refund your purchase. No explanations required from you and no pushy sales pitch from us. (The thirty day refund period starts from the day you receive the hearing aids.)

It is simple, straightforward, and risk free.

Of course, we will not refund the hearing aids if they are lost or if they are damaged.

If you choose to return your hearing aids, we recommend that you use Registered post and that you prepay all postage. We cannot be responsible for hearing aids damaged or lost in transit to us. You assume any risk of loss, theft or damaged goods during transit and so we advise you take out shipment registration of insurance with your postal carrier. From our experience, the cost of postage ranges from $15 to $50 within Australia.