You’re always connected to expert support. Our Melbourne-based Client Services team uses email, live chat and the phone to provide you with ongoing technical and hearing advice. We call this ‘teleaudiology’.
We can view your hearing aid settings remotely and adjust them up for you using secure screen-share technology and our award-winning IHearYou® system.
Simply call 1300 443 279 or email firstname.lastname@example.org to get started.
Contact us to find out more about our repair process; we may also be able to troubleshoot your issue over the phone.
I felt compelled to write to you thanking you for the wonderful service that your firm has given me since purchasing my hearing aids some 2 years ago.
Your professionalism is very refreshing in these days of mediocrity and your staff are ever so helpful.Read more
—Peter Melzer, WA
I don’t believe there could be an organisation who provides a higher level of service and technical support than yours … I thank the management of Blamey Saunders hears for engaging such quality people. My heartfelt appreciation, is obviously extended to the wonderful people, who solved my problems for me.Read more
We use TeamViewer during screen share sessions, to help us remotely and securely connect to your device.
IHearYou® software is free on all supported platforms. The current version of IHearYou® is compatible with all our hearing aid models.
The latest version of IHearYou requires the Incus programmer. The AHPro3 (black, square box) is not supported.
The latest version of IHearYou requires Windows Vista, 7, 8, 8.1, or 10. This PC looks like it should be OK. This PC looks like it will not run the latest version. You can still use the legacy version, or install IHearYou on a different PC. This PC looks like it does not run Windows.
IHearYou for Android requires a device with Bluetooth functionality. The minimum Android OS version requirement is 4.0.3, but we recommend Android 4.4 or above.
IHearYou for iPhone and iPad supports iOS 10 or above.
Last updated April 2018.