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Look after your hearing at home with telehealth

Telehealth has been in the news a lot lately. As a result of COVID-19 (Coronavirus), the Government is allocating millions to a Medicare service that will deliver online health consultations and home-delivered medicine to people in home isolation or quarantine. We think it’s a brilliant initiative.

Did you know that we use telehealth to deliver hearing aids and personalised hearing care to thousands of people all across Australia? Read on to find out how.

Firstly, what is telehealth?

Telehealth—also known as “digital health”, “eHealth”, “remote care”, and “distance support”—is the practice of using the phone and internet to deliver health care.

How we use telehealth (we call it “teleaudiology”)

Our forward-thinking founders, professors Saunders and Blamey, wanted to find a way to make hearing aids and ongoing care accessible—and affordable—for more Australians.

When we launched in 2011, we were the first hearing aid company to use telehealth technology to help people buy hearing aids and receive expert support from home. We’ve won many awards for our approach, including the CSIRO Design Innovation Award.

Here’s everything you can do for your hearing without an in-person appointment:

Test your hearing online

Our free, clinically validated test focuses on how well you hear speech in the real world. We can even use your results to pre-program your hearing aids for you. Take the test

Order hearing aids on our website or over the phone

You can also order spare parts and accessories like batteries this way. Browse hearing aids

Receive expert advice

Our Melbourne-based teleaudiology team supports thousands of people all across Australia. These guys do it all, from explaining your hearing test results over the phone to adjusting your hearing aid settings over the internet. Contact us

Consult a clinician

An online video consultation is just like having us in your living room. We can deliver all non-diagnostic services this way: from counselling and visual fitting checks to setting reviews and adjustments.

Adjust your hearing aid settings

Blamey Saunders hearing aids come with IHearYou, a mobile app that empowers you to adjust your settings yourself. No more repeat clinic visits! Our teleaudiology team can walk you through it.

Watch teleaudiology in action

Tasmanian university lecturer Paula Swatman explains how she looks after her hearing at home.