On Thursday 17th of March Facett received the 2018 Australian Good Design Award® of the Year at a ceremony held at the Sydney Opera House. It was also awarded Best in Class for Product Design (Medical and Scientific) and Social Innovation, as well as the CSIRO Design Innovation award.
The judges commented, “Facett has incredible potential to make a very positive impact on people’s lives who suffer from hearing loss. The use of rechargeable batteries and magnetic coupling is highly innovative. The stunning jewel-like design does well to remove the stigma of hearing aids by drawing parallels to jewellery and wearable art.
Exquisite detailing, high-end technology and excellence in design make this a stand-out product that should be recognised and celebrated at the highest levels.”
I’d like to take a moment to say THANK YOU. This whole experience has gone above and beyond expectations.
1st thank you for providing a cheaper option in hearing aids. Not only was it cheaper per hearing aid but there was a great discount for buying 2. Without these savings I'd have never been able to afford them. There is no help for the middle bracket of society. Being 32y I’m not ‘young’ enough or of pension age to receive financial assistance for hearing aids. You’ve done this and kept the great quality.
2nd the customer service has been 5 stars! All the staff have been extremely helpful and very patient answering all of my questions. Your email response is very quick, I love the live chat feature. And am extremely impressed that the day the hearing aids were due to arrive (postage was super fast) I got a phone call from the company to assist with the new hearing aids. I can't express enough how amazing your customer service is!!!
3rd thank you for providing so much in the package. It’s everything I’ll ever need for using them straight away and getting the most out of the hearing aids. (The pdf on how to measure for the length of the tube made the process so much easier.) The information booklets were easy to follow and the IHearYou program is simple to use. (Once I got them connected). I like the way you can program the aids just for me personally.
Because my hearing loss was gradual I didn’t realise how much I was missing out on, little sounds of life, the best thing though has been that I instantly didn’t have to struggle to hear conversation. My husband is very grateful.
Thank you very, very much to all the staff at Blamey Saunders.
Keyomi Minzenmay, new user