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Warranty against defects

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This warranty does not exclude your existing rights under Australian Consumer Law.

Please note that our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods rep aired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Blamey Saunders Hears Pty Ltd (BSH) offers a three year repair warranty on all hearings aids, unless otherwise specified. The warranty covers repairs due to failure in the fit and/or functioning of the hearing aid instrument. Where the defects to hearing aids are covered under this warranty, BSH will conduct repairs of the defective hearing aids and will ship the repaired hearing aids back to you, all free of charge. This warranty does not cover your initial shipping costs, and you will be responsible for the costs of shipping the defective hearing aids to BSH in the first instance.

This warranty is valid for a fixed term of three years from the time in which the hearing aids are supplied (the warranty period). The warranty period runs continuously from the time the hearing aids are supplied until its conclusion.

This warranty only applies to the hearing aid instrument. The warranty is for the repair of any defects or faults in the hearing aids that occurred during the normal use of the hearing aids. In order to be covered under this warranty, the hearing aids must not, by anybody, have been misused, lost, or otherwise handled inconsistently with its ordinary purpose and with instructions provided by BSH. The warranty covers repairs conducted by BSH only.

This warranty does not cover:

To the extent permitted by law, BSH is not liable for any consequential, indirect or incidental loss or damage whatsoever related to BSH products that are not expressly provided for under this warranty, and the liability of BSH is limited to the repair or replacement of defective products by BSH.

For claiming under this warranty, please contact BSH by telephone or email. Where the damage or defects are covered under this warranty, then you can ship the hearing aids to BSH’s address. You are responsible for packaging your hearing aids properly to avoid damage during shipping. You are responsible for the delivery of your hearing aids to BSH.