We only collect personal information about you that is strictly relevant to our customer relationship with you. We collect this information about you in the course of our dealings with you and with your consent. The types of information we collect about you includes information that can identify you as a customer, including name, address, and contact details such as your telephone number, email address and postal mailing address. We may also collect health information about you that you choose to share with us insofar as it is relevant and necessary for us to provide you with hearing aid and audiological support. To reiterate, the latter information will only be collected with your permission and it will only be used strictly for the purpose for which you provided it.
We will not collect personal information about you from a third party unless we obtain your prior consent or unless you would reasonably expect us to collect your information in this way. We will only collect personal information about you as far as is necessary to perform our functions in providing our hearing aid products and customer service to you. All third parties with whom we share information are bound by privacy obligations in relation to protection of personal and sensitive information.
We will only use your personal information for the primary purpose for which we collected it, which is directly related to our functions of providing our hearing aid products and our audiological and customer services to you. This means that we use your personal information to process your orders, respond to your requests, provide customer support and advice to you, seek your feedback, and to internally monitor and improve our quality of service. We may also internally use your information, in de-identified form, to analyse and better understand consumer needs, advance our knowledge on hearing, and develop our products. We will not disclose your personal information to anyone, including overseas recipients, without your consent, unless we are required or authorised by law or we reasonably believe disclosure is necessary to enforce criminal law or to prevent a serious and imminent threat to life and safety.
Pursuant to the Privacy Act 1988 (Cth) and the Australian Privacy Principles, we take steps to protect any personal information we hold against misuse, loss, unauthorized access, use, modification and disclosure. Any personal information we hold is stored in secure databases that use the latest firewall security. Data transmission is encrypted with the latest secure socket layer (SSL) algorithms. Our data security is continually monitored to ensure it is protected by the latest security technology. We use a number of measures to protect information, including firewalls, restricted access logging to prevent unauthorized access to your information, and secure servers and encryption. Our staff are trained and maintain a number of practices to ensure their ongoing consciousness of protecting your privacy.
In ecommerce transactions, personal information is encrypted using secure SSL certificates. We do not store credit card details. Our payment systems and gateways are fully compliant with the PCI standards required by the Australian banking system.
You can contact us at any time to access personal information we hold about you and seek the correction or modification of such information. You may unsubscribe to customer mailouts that you have opted into by clicking on the unsubscribe options in our mailouts or by contacting us.
If you are concerned about the way in which your personal information has been handled, please write to us or call us and we will address your concern immediately. We will investigate the possibility of a security breach and, if any such breach is found, we will act immediately to track the source of the breach and rectify it.